Purpose
This Privacy Policy explains how Only Zest Livings Pte Ltd ("we", "us", or "our"), operating baywindowcushion.com, collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Personal Data We Collect
We may collect and store the following personal data:
* Name
* Contact number
* Email address
* Delivery and billing address
* Window seat measurements, floor plans, drawings, or specifications
* Photos of your bay window, home, or installation area
* Product preferences, fabric selections, and project requirements
* Correspondence shared through email, WhatsApp, phone calls, or website forms

How We Collect Data
Your personal data may be collected through:
* Website enquiry forms and quotation request forms
* Email communications
* WhatsApp messages and phone calls
* In-person consultations or site visits
* Online appointment booking tools
* Analytics tools such as Google Analytics
* Social media enquiries and advertisements

Why We Collect Your Data
We collect your personal data for the following purposes:
* To respond to enquiries and provide quotations
* To schedule site visits, consultations, or measurement appointments
* To recommend suitable products and customization options
* To process and fulfill orders
* To coordinate deliveries and installations
* To provide after-sales support and warranty services
* To improve our products, website, and customer experience
* To analyse website traffic and service performance
* To send marketing communications where consent has been provided

Disclosure of Data
Your personal data may be shared with:
* Delivery, logistics, and installation partners for order fulfillment
* Service providers who assist with payment processing, website hosting, and customer support
* Analytics providers such as Google Analytics that help us understand website usage

We do not sell, rent, or disclose your personal data to third parties for unrelated marketing purposes.

Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance. These technologies may collect anonymised information such as browser type, pages visited, and time spent on our website.

You may choose to disable cookies through your browser settings, although some website functions may be affected.

Marketing Communications
If you have opted in to receive marketing communications, we may send:
* Product updates
* New fabric and cushion collection launches
* Promotions and special offers
* Home furnishing tips and inspiration
* Invitations to events or exhibitions

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Data Retention
We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and support ongoing customer relationships.

Access and Correction
You may request access to your personal data or request corrections by contacting us at sales@baywindowseatcushion.com.
We may require verification of your identity before processing such requests.

Protection of Data
We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Updates to This Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated effective date.

Your continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.

Contact
For any questions, requests, or concerns regarding your personal data, please contact:

Data Protection Officer
📧 sales@baywindowcushion.com